Business Model Canvas Framework · CHAPTER 4 OF 6

Activities, resources, and partnerships

Identify Key Activities

Step 5

Understand What the Business Must Do Well

Key activities are the essential operations required to deliver the product’s value.

Identify the operations the business must perform consistently to create and deliver value to its customers.

These include:

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

What information is required

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Managing approvals

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Reviewing documents

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Maintaining compliance

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Supporting customers

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Managing inventory

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Generating reports

Understand What the Business Must Do Well

Key activities are the essential operations required to deliver the product’s value. Identify the operations the business must perform consistently to create and deliver value to its customers.

These include:

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

What information is required

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Managing approvals

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Reviewing documents

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Maintaining compliance

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Supporting customers

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Managing inventory

Understand What the Business Must Do Well: These include: What information is required Managing approvals Reviewing documents Maintaining compliance Supporting customers Managing inventory Generating reports

Generating reports

For the Telangana Electricity Bill App

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Maintaining and updating the application

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Managing service requests

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Maintaining security

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Processing payments securely

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Synchronising usage and billing data

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Handling queries and complaints

Key activities include:

For the Telangana Electricity Bill App

Key activities include:

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Maintaining and updating the application

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Managing service requests

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Maintaining security

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Processing payments securely

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Synchronising usage and billing data

For the Telangana Electricity Bill App: Maintaining and updating the application Managing service requests Maintaining security Processing payments securely Synchronising usage and billing data Handling queries and complaints

Handling queries and complaints

Business Activities Become Product Workflows

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

Who begins it

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

What information is required

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

What decisions are made

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

What can go wrong

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

How completion is confirmed

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

What happens next

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:
Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

For every key activity, understand:

Business Activities Become Product Workflows

For every key activity, understand:

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

Who begins it

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

What can go wrong

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

What information is required

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

How completion is confirmed

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

What decisions are made

Business Activities Become Product Workflows: Who begins it What information is required What decisions are made What can go wrong How completion is confirmed What happens next For every key activity, understand:

What happens next

Design Should Support Operations, Not Increase Workload

The software should help the organisation perform its key activities more efficiently.

​

Clear payment flows, complaint tracking, status updates, error messages, and self-service guidance can reduce failed actions, repeated follow-ups, and support requests.

Illustration accompanying Design Should Support Operations, Not Increase Workload
Illustration accompanying Design Should Support Operations, Not Increase Workload

Design Should Support Operations, Not Increase Workload

The software should help the organisation perform its key activities more efficiently.

Clear payment flows, complaint tracking, status updates, error messages, and self-service guidance can reduce failed actions, repeated follow-ups, and support requests.

Illustration accompanying Design Should Support Operations, Not Increase Workload
Illustration accompanying Design Should Support Operations, Not Increase Workload

Identify Key Resources

Step 6

Understand What Keeps the Product Running

Key resources are the people, systems, information, infrastructure, and knowledge required to deliver the value proposition.

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes
Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Domain experts

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Customer data

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Internal teams

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Technology infrastructure

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Equipment

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Documentation

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Proprietary processes

These may include:

Understand What Keeps the Product Running

Key resources are the people, systems, information, infrastructure, and knowledge required to deliver the value proposition.

These may include:

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Customer data

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Internal teams

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Technology infrastructure

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Domain experts

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Equipment

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Documentation

Understand What Keeps the Product Running: Domain experts Customer data Internal teams Technology infrastructure Equipment Documentation Proprietary processes

Proprietary processes

For the Telangana Electricity Bill App

Key resources include

Language and content

Accessibility

Account management

Guidance level

Workflow priorities

Notifications

Onboarding

Device support

Account management

Language and content

For the Telangana Electricity Bill App

Key resources include

Device support

Workflow priorities

Accessibility

Guidance level

Notifications

Onboarding

Resources Create Product Constraints

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

What data can be shown ?

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

Which activities can be automated ?

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

How quickly information is updated ?

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

Which integrations are possible ?

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

Where manual intervention is required ?

Available resources influence:

Resources Create Product Constraints

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

What data can be shown ?

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

Which activities can be automated ?

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

How quickly information is updated ?

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

Which integrations are possible ?

Resources Create Product Constraints: What data can be shown ? Which activities can be automated ? How quickly information is updated ? Which integrations are possible ? Where manual intervention is required ?

Where manual intervention is required ?

Available resources influence:

Do Not Design Solutions the Business Cannot Support

Before proposing new features or workflows, understand whether the business has the resources required to support them.

​

Without the right data, systems, teams, or infrastructure, promises like real-time visibility or automation cannot be delivered consistently.

Illustration accompanying Do Not Design Solutions the Business Cannot Support

Do Not Design Solutions the Business Cannot Support

Before proposing new features or workflows, understand whether the business has the resources required to support them.

Without the right data, systems, teams, or infrastructure, promises like real-time visibility or automation cannot be delivered consistently.

Illustration accompanying Do Not Design Solutions the Business Cannot Support

Understanding key resources helps the team design what can work now
and identify what requires further investment.

Understanding key resources helps the team design what can work now and identify what requires further investment.

Map Key Partnerships

Step 7

Understand External Dependencies

Payment gateway providers

Banks

Government systems

Technology providers

Logistics partners

Implementation partners

Data providers

Regulatory authorities

These include:

Many SaaS and enterprise products depend on external organisations, systems, or service providers.

Understand External Dependencies

Many SaaS and enterprise products depend on external organisations, systems, or service providers.

These include:

Payment gateway providers

Banks

Government systems

Technology providers

Logistics partners

Implementation partners

Data providers

Regulatory authorities

Partnerships Influence the User Experience

The dependencies affect processing time, user experience, and responsibility when issues occur.

Mapping them helps create clearer, more realistic workflows.

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

Processing time

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

User permissions

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

Data availability

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

Error handling

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

External dependencies will affect:

Partnerships Influence the User Experience

The dependencies affect processing time, user experience, and responsibility when issues occur. Mapping them helps create clearer, more realistic workflows.

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

Processing time

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

User permissions

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

Data availability

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

Error handling

Partnerships Influence the User Experience: Processing time User permissions Data availability Error handling External dependencies will affect:

External dependencies will affect:

FRAMEWORK CONTENTS

Business Model Canvas Framework

Search documentation

Search scope

Search across all eight guides.

Diagram detail