UX Audit Framework · CHAPTER 2 OF 6
UX audit foundations
Why Audit Cannot Be Ignored
You Cannot Fix What You Have Not Properly Identified.
A product may have confusing flows, hidden actions, missing states, poor hierarchy, or unnecessary steps.
But when teams look only at individual screens, many of these problems appear small or go unnoticed completely.
An audit helps connect these small gaps to the larger product experience.
You Cannot Fix What You Have Not Properly Identified.
A product may have confusing flows, hidden actions, missing states, poor hierarchy, or unnecessary steps.
But when teams look only at individual screens, many of these problems appear small or go unnoticed completely.
An audit helps connect these small gaps to the larger product experience.
A UX Problem Rarely Exists on Just One Screen.
A confusing button may be a screen problem.
But a user repeatedly missing the same action across five modules is a product pattern problem.
Auditing the complete product helps us identify whether an issue is isolated or repeatedly affecting the user experience.
A UX Problem Rarely Exists on Just One Screen.
A confusing button may be a screen problem.
But a user repeatedly missing the same action across five modules is a product pattern problem.
Auditing the complete product helps us identify whether an issue is isolated or repeatedly affecting the user experience.
The Problem With Most Redesigns
Example:
In one enterprise product, important features already existed.
The problem was that users could not easily discover them or understand how to move from one feature to the next.
Simply redesigning those screens would not solve the problem.
The audit changed the redesign focus towards discoverability, navigation clarity, and workflow continuity.
Example:
In one enterprise product, important features already existed.
The problem was that users could not easily discover them or understand how to move from one feature to the next.
Simply redesigning those screens would not solve the problem.
The audit changed the redesign focus towards discoverability, navigation clarity, and workflow continuity.
Double Diamond Context
Audit Ends the Problem Phase.
In the Double Diamond process, audit comes at the end of the problem phase.
It brings together everything learned so far and helps define the exact problems that need to be solved before moving into solutions.
Understand Users
Validate + Analysis
Specific User Need
Refine + Build
Explore Solutions
Audit Ends the Problem Phase.
In the Double Diamond process, audit comes at the end of the problem phase.
It brings together everything learned so far and helps define the exact problems that need to be solved before moving into solutions.
Understand Users
Validate + Analysis
Specific User Need
Refine + Build
Explore Solutions
What Is a UX Audit in SaaS Redesign?
UX Audit
A UX audit is an in-depth UI/UX review of the software.
It helps identify:
Problems
Improvement areas
Existing strengths
New opportunities
The goal is to understand what needs to be fixed, improved, retained, or explored.
UX Audit
A UX audit is an in-depth UI/UX review of the software.
It helps identify:
Problems
Improvement areas
Existing strengths
New opportunities
The goal is to understand what needs to be fixed, improved, retained, or explored.
Audit Is Not Only About What Is Wrong.
Elements and workflows that are already working well are equally important. They can be retained, reused, or extended to other parts of the software.
Audit should also capture ideas that can further improve the experience.
Audit Is Not Only About What Is Wrong.
Elements and workflows that are already working well are equally important. They can be retained, reused, or extended to other parts of the software.
Audit should also capture ideas that can further improve the experience.
Use a Colour-Coded Audit Structure.
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Use a Colour-Coded Audit Structure.
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We Audit Screen by Screen. Element by Element.
The audit is not done only from a high-level product view.
Every screen and element is examined to see what helps, slows down, or confuses the user.
Even a small gap can affect the complete task.
We Audit Screen by Screen. Element by Element.
The audit is not done only from a high-level product view.
Every screen and element is examined to see what helps, slows down, or confuses the user.
Even a small gap can affect the complete task.
The Goal Is Not to Find Everything That Looks Wrong.
