Competitive Analysis Framework · CHAPTER 3 OF 6

Selecting and understanding competitors

Step 1 Identify & Validate the Competitor Set

Competitor 2

Competitor 3

Competitor 1

Identify the Right Competitors First: Competitor 2 Competitor 3 Competitor 1

Identify the Right Competitors First

Start by finding products that solve the same or similar problem as the software you are redesigning.

​

For example, if you are redesigning HR software, start by searching for HR software on Google.

Identify the Right Competitors First

Start by finding products that solve the same or similar problem as the software you are redesigning.

For example, if you are redesigning HR software, start by searching for HR software on Google.

Competitor 2

Competitor 3

Competitor 1

Identify the Right Competitors First: Competitor 2 Competitor 3 Competitor 1

Validate Competitors With Context

Validate Competitors With Context: Product category User type Workflow Use case Business context

Product category

Validate Competitors With Context: Product category User type Workflow Use case Business context

User type

Validate Competitors With Context: Product category User type Workflow Use case Business context

Workflow

Validate Competitors With Context: Product category User type Workflow Use case Business context

Use case

Validate Competitors With Context: Product category User type Workflow Use case Business context

Business context

Check whether they match the same:

Do not select competitors only because they look similar. Even if a competitor has advanced features than your software, still study it if the workflow and context are relevant.

Validate Competitors With Context

Do not select competitors only because they look similar. Even if a competitor has advanced features than your software, still study it if the workflow and context are relevant.

Check whether they match the same:

Validate Competitors With Context: Product category User type Workflow Use case Business context

Product category

Validate Competitors With Context: Product category User type Workflow Use case Business context

User type

Validate Competitors With Context: Product category User type Workflow Use case Business context

Workflow

Validate Competitors With Context: Product category User type Workflow Use case Business context

Use case

Validate Competitors With Context: Product category User type Workflow Use case Business context

Business context

Find Competitors From Multiple Sources

Search through Google, competitor websites, product videos, YouTube demos, help docs, AI tools, and global benchmarks.

​

AI can help you create the first list, but always validate each competitor manually.

​

Aim to identify and validate at least 6 to 8 relevant competitors.

Illustration accompanying Find Competitors From Multiple Sources

Find Competitors From Multiple Sources

Search through Google, competitor websites, product videos, YouTube demos, help docs, AI tools, and global benchmarks.

AI can help you create the first list, but always validate each competitor manually.

Aim to identify and validate at least 6 to 8 relevant competitors.

Illustration accompanying Find Competitors From Multiple Sources

Classify Competitors Before Comparing Them

Direct
Competitors

Classify Competitors Before Comparing Them: Direct Competitors Indirect Competitors

Indirect
Competitors

Classify Competitors Before Comparing Them: Direct Competitors Indirect Competitors
Classify Competitors Before Comparing Them: Direct Competitors Indirect Competitors

Classify Competitors Before Comparing Them

Direct Competitors

Indirect Competitors

Step 2 Understanding Competitors

Competitor research notebook beside the Upslide character.

Competitor List:

  • BambooHR
  • Workday
  • Zenefits
  • ADP Workforce Now
  • Paycor
  • Understand How Competitors Actually Work

    Once the competitor list is ready, study each product in depth.

    ​

    Competitive analysis is not just software vs software.

    ​

    It is about understanding how competitors structure modules, navigation, workflows, pricing, positioning, and user experience.

    ​

    This shows how the market solves similar problems.

    Understand How Competitors Actually Work

    Once the competitor list is ready, study each product in depth.

    Competitive analysis is not just software vs software.

    It is about understanding how competitors structure modules, navigation, workflows, pricing, positioning, and user experience.

    This shows how the market solves similar problems.

    Competitor research notebook beside the Upslide character.

    Competitor List:

  • BambooHR
  • Workday
  • Zenefits
  • ADP Workforce Now
  • Paycor
  • Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Product demos

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Free trials

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Webinars

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    YouTube tutorials

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Walkthrough videos

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Help docs

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Review videos

    Use:

    Study the Software in Action

    To understand a competitor properly, you need to see how the actual software works.

    Illustration accompanying Study the Software in Action
    Illustration accompanying Study the Software in Action
    Illustration accompanying Study the Software in Action

    Study the Software in Action

    To understand a competitor properly, you need to see how the actual software works.

    Use:

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Product demos

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Free trials

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Webinars

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    YouTube tutorials

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Walkthrough videos

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Help docs

    Study the Software in Action: Product demos Free trials Webinars YouTube tutorials Walkthrough videos Help docs Review videos

    Review videos

    Illustration accompanying Study the Software in Action
    Illustration accompanying Study the Software in Action
    Illustration accompanying Study the Software in Action

    Example:

    Learning From Product Tutorials

    While redesigning HR software, we found detailed tutorial videos for one HR platform.

    ​

    These videos helped us understand how different modules worked, including employee hierarchy, client onboarding, software setup, and leave workflows.

    ​

    This gave us a clearer picture of how HR workflows are handled in the market.

    Product tutorial video behind the Upslide character.

    BambooHR Product tutorial

    BambooHR

    Learning From Product Tutorials

    While redesigning HR software, we found detailed tutorial videos for one HR platform.

    These videos helped us understand how different modules worked, including employee hierarchy, client onboarding, software setup, and leave workflows.

    This gave us a clearer picture of how HR workflows are handled in the market.

    Product tutorial video behind the Upslide character.

    BambooHR Product tutorial

    BambooHR

    When Videos Are Not Enough

    For another HR platform, the available videos only gave a high-level overview.

    ​

    They were not enough to understand the navigation or complex workflows.

    ​

    So we booked a product demo to study it properly.

    ​

    In B2B SaaS, demos often reveal what marketing pages cannot.

    Illustration accompanying When Videos Are Not Enough

    When Videos Are Not Enough

    For another HR platform, the available videos only gave a high-level overview.

    They were not enough to understand the navigation or complex workflows.

    So we booked a product demo to study it properly.

    In B2B SaaS, demos often reveal what marketing pages cannot.

    Illustration accompanying When Videos Are Not Enough

    Use Previous Research to Know What to Observe

    By this stage, we already understand the users, roles, workflows, and tasks.

    So during competitor research, we know what to observe.

    Illustration accompanying Use Previous Research to Know What to Observe
    Illustration accompanying Use Previous Research to Know What to Observe

    Use Previous Research to Know What to Observe

    By this stage, we already understand the users, roles, workflows, and tasks. So during competitor research, we know what to observe.

    Illustration accompanying Use Previous Research to Know What to Observe
    Illustration accompanying Use Previous Research to Know What to Observe

    Example

    For example, in HR software, one user may act as both an employee and an HR admin. Studying how competitors handle this role switch helps us find better design solutions.

    Employee Portal

    HR Admin

    Example: Employee Portal HR Admin
    Illustration accompanying Example

    Example

    For example, in HR software, one user may act as both an employee and an HR admin. Studying how competitors handle this role switch helps us find better design solutions.

    Employee Portal

    HR Admin

    Example: Employee Portal HR Admin
    Illustration accompanying Example

    Collect Resource While Studying

    Screenshots

    Video links

    Website links

    Demo notes

    Help docs

    Feature notes

    Navigation

    Add

    As you research, collect every useful reference in one place. This gives the team proof behind every insight.

    Illustration accompanying Collect Resource While Studying
    Illustration accompanying Collect Resource While Studying

    Collect Resource While Studying

    As you research, collect every useful reference in one place. This gives the team proof behind every insight.

    Add

    Demo notes

    Video links

    Help docs

    Screenshots

    Feature notes

    Website links

    Navigation

    Illustration accompanying Collect Resource While Studying
    Illustration accompanying Collect Resource While Studying

    Compare to Learn, Not Copy

    The goal is not to imitate competitors.

    ​

    We study competitors to understand market standards, common workflows, useful patterns, and product gaps.

    Don’t Copy

    Illustration accompanying Compare to Learn, Not Copy

    Compare to Learn, Not Copy

    The goal is not to imitate competitors.

    We study competitors to understand market standards, common workflows, useful patterns, and product gaps.

    Illustration accompanying Compare to Learn, Not Copy

    Don’t Copy

    This helps us create better solutions for our own users, instead of blindly copying what already exists.

    This helps us create better solutions for our own users, instead of blindly copying what already exists.

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