Competitive Analysis Framework · CHAPTER 3 OF 6
Selecting and understanding competitors
Step 1 Identify & Validate the Competitor Set
Competitor 2
Competitor 3
Competitor 1

Identify the Right Competitors First
Start by finding products that solve the same or similar problem as the software you are redesigning.
For example, if you are redesigning HR software, start by searching for HR software on Google.
Identify the Right Competitors First
Start by finding products that solve the same or similar problem as the software you are redesigning.
For example, if you are redesigning HR software, start by searching for HR software on Google.
Competitor 2
Competitor 3
Competitor 1

Validate Competitors With Context

Product category

User type

Workflow

Use case

Business context
Check whether they match the same:
Do not select competitors only because they look similar. Even if a competitor has advanced features than your software, still study it if the workflow and context are relevant.
Validate Competitors With Context
Do not select competitors only because they look similar. Even if a competitor has advanced features than your software, still study it if the workflow and context are relevant.
Check whether they match the same:

Product category

User type

Workflow

Use case

Business context
Find Competitors From Multiple Sources
Search through Google, competitor websites, product videos, YouTube demos, help docs, AI tools, and global benchmarks.
AI can help you create the first list, but always validate each competitor manually.
Aim to identify and validate at least 6 to 8 relevant competitors.

Find Competitors From Multiple Sources
Search through Google, competitor websites, product videos, YouTube demos, help docs, AI tools, and global benchmarks.
AI can help you create the first list, but always validate each competitor manually.
Aim to identify and validate at least 6 to 8 relevant competitors.

Classify Competitors Before Comparing Them
Direct
Competitors

Indirect
Competitors


Classify Competitors Before Comparing Them
Direct Competitors

Indirect Competitors


Step 2 Understanding Competitors

Competitor List:
Understand How Competitors Actually Work
Once the competitor list is ready, study each product in depth.
Competitive analysis is not just software vs software.
It is about understanding how competitors structure modules, navigation, workflows, pricing, positioning, and user experience.
This shows how the market solves similar problems.
Understand How Competitors Actually Work
Once the competitor list is ready, study each product in depth.
Competitive analysis is not just software vs software.
It is about understanding how competitors structure modules, navigation, workflows, pricing, positioning, and user experience.
This shows how the market solves similar problems.

Competitor List:

Product demos

Free trials

Webinars

YouTube tutorials

Walkthrough videos

Help docs

Review videos
Use:
Study the Software in Action
To understand a competitor properly, you need to see how the actual software works.


Study the Software in Action
To understand a competitor properly, you need to see how the actual software works.
Use:

Product demos

Free trials

Webinars

YouTube tutorials

Walkthrough videos

Help docs

Review videos


Example:
Learning From Product Tutorials
While redesigning HR software, we found detailed tutorial videos for one HR platform.
These videos helped us understand how different modules worked, including employee hierarchy, client onboarding, software setup, and leave workflows.
This gave us a clearer picture of how HR workflows are handled in the market.

BambooHR Product tutorial
BambooHR
Learning From Product Tutorials
While redesigning HR software, we found detailed tutorial videos for one HR platform.
These videos helped us understand how different modules worked, including employee hierarchy, client onboarding, software setup, and leave workflows.
This gave us a clearer picture of how HR workflows are handled in the market.

BambooHR Product tutorial
BambooHR
When Videos Are Not Enough
For another HR platform, the available videos only gave a high-level overview.
They were not enough to understand the navigation or complex workflows.
So we booked a product demo to study it properly.
In B2B SaaS, demos often reveal what marketing pages cannot.

When Videos Are Not Enough
For another HR platform, the available videos only gave a high-level overview.
They were not enough to understand the navigation or complex workflows.
So we booked a product demo to study it properly.
In B2B SaaS, demos often reveal what marketing pages cannot.

Use Previous Research to Know What to Observe
By this stage, we already understand the users, roles, workflows, and tasks.
So during competitor research, we know what to observe.


Use Previous Research to Know What to Observe
By this stage, we already understand the users, roles, workflows, and tasks. So during competitor research, we know what to observe.


Example
For example, in HR software, one user may act as both an employee and an HR admin. Studying how competitors handle this role switch helps us find better design solutions.
Employee Portal
HR Admin


Example
For example, in HR software, one user may act as both an employee and an HR admin. Studying how competitors handle this role switch helps us find better design solutions.
Employee Portal
HR Admin


Collect Resource While Studying
Screenshots
Video links
Website links
Demo notes
Help docs
Feature notes
Navigation
Add
As you research, collect every useful reference in one place. This gives the team proof behind every insight.


Collect Resource While Studying
As you research, collect every useful reference in one place. This gives the team proof behind every insight.
Add
Demo notes
Video links
Help docs
Screenshots
Feature notes
Website links
Navigation


Compare to Learn, Not Copy
The goal is not to imitate competitors.
We study competitors to understand market standards, common workflows, useful patterns, and product gaps.
Don’t Copy

Compare to Learn, Not Copy
The goal is not to imitate competitors.
We study competitors to understand market standards, common workflows, useful patterns, and product gaps.

Don’t Copy